Exams
Sales & Customer Care
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Achieving Sales on the Telephone
This fantastic value online short course has been expertly put together to aid professionals in the often challenging and competitive world of telesales. Whether you’re keen to embark on a career in telesales or are already a telesales professional...£100View More -
Closing Techniques
Sales positions can be notoriously stressful and difficult, but with the right skills and tools you can make your job of closing that sale far easier and more enjoyable. This course in closing techniques looks in detail at the methods behind becoming...£80View More -
Customer Care
Customers are at the core of every business and industry, so it’s important to nurture good relationships with them by learning how to deal with different customer facing situations. If you deal with customers directly, the knowledge you’ll gain ...£100View More -
Customer Relationship Management
Whether you own your own small business or work in a customer-focused role for a large organisation, you will know that excellent customer relations are the key to fostering customer loyalty and ultimately gaining the edge on the competition.£100View More -
Customer Services
Attention to the little details from avoiding the double hello phenomenon to mastering the tone of your voice - enables a person to become an effective customer services professional. The content of this course teaches all the skills and strategies y...£100View More -
Handling a Difficult Customer
This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.£150View More -
Inbound Sales
The course content represents a steep learning curve - by the end, you'll be fully prepared to handle inbound sales calls, and become a valuable asset within a wide range of organisations operating in the marketplace.£100View More -
Key Account Management
Working as a key account manager is an important job in any business, and one that presents many challenges. This Key Account Management training course will give you the confidence to apply for positions in key account management. It’s also a wise...£100View More -
Level 2 Sales Diploma
Pitch yourself to be the next protégé of the sales industry by signing up to this exciting online course, available now! Work your way through the comprehensive curriculum and you can gain some of the key skills and know-how required to be successf...£200View More -
Level 3 Customer Service Diploma
Develop the skills required to be an exceptional customer services representative with this in-depth course. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Cust...£200View More -
Level 3 International Customer Service Diploma
Develop the skills required to be an exceptional customer services representative with this in-depth course. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Cust...£200View More -
Motivating Your Salesforce
Keeping your sales team motivated is key to generating new business and increasing revenue. In a role where rejection and objections are par for the course, keeping the team motivated is crucial.£150View More
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