Emotional Intelligence

Emotional Intelligence
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Emotional Intelligence (EI), also known as EQ, is a pivotal factor to maintaining personal and professional relationships, and utilising those relationships to build success both at home and at work. EQ is the ability to be aware of and to manage emotions and relationships. It is a key trait that resides in a lot of successful people, and many people who are inspiring, or who make a positive impact in people’s lives.

A study by TalentSmart found that emotional intelligence influences 58% of success across every type of job, and we will tell you the secrets behind this understated success factor.

This course will help you to recognise your own emotions, those of others, discern between different feelings and label them appropriately, use emotional information, and utilise all these skills to improve both your professional and personal development.

A Brief History of Emotional Intelligence

Peter Salovey and John D. Mayer invented the term “Emotional Intelligence” in 1990 and described it as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”

The concept then first appeared to the public in 1995 by Dan Goleman. It was used to serve as the missing link where people with average IQs outperformed those with the highest IQs 70% of the time.


  • Understand what emotional intelligence means
  • Recognise how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotion in others


  • Understand the key factors behind Emotional Intelligence and how to use it for success.
  • Utilise the knowledge in both your professional and personal life.
  • Implement the knowledge you learn as soon as you finish the course
  • Extracurricular reading resources for you to build on the foundations you have created
Course Code
Online Course
Course Access
1 Year
Exams Included
1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Windows 10
Mac OS
Internet Explorer 8 or above
Google Chrome
Safari 6 or above
Mozilla Firefox
Windows, Mac, iPhone, iPad, Android